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Organiser Knowledge Base
Title & Description - How do I hide my event for public view?
Location - How do I set up an online event?
Location - How do I create a live stream event location?
Location - How do I set up my event when I haven’t secured a venue?
Location - How do I create a hybrid event location?
View all 51
Box Office - How do I issue complimentary tickets?
Sales & Revenue - How do I view my ticket sales?
Attendees & Guests - How do I view my attendees/guests?
Box Office - How do I use the "Box Office" suite?
Sales Digest - How do I get weekly sale updates for my event?
After Sale Pop Up - How do I send a message to customers after they purchase a ticket?
Waiting List - What is the “Waiting List” feature?
SEO & Sharing - How do I use "SEO & Sharing"?
Ambassadors - How to create an event ambassador who can sell tickets?
Reward Referrer - How do I set up rewards for customers who refer my event to others?
View all 11
Emails & Newsletters (Email Centre) - How do I send my attendees important event information/event marketing newsletters?
Embed Widget - How do I embed a “Buy Tickets” form to my event website?
Event Admins - How do I grant another person to access to edit my event?
Duplicate event - How do I duplicate my event?
Super Trolley - How do I create “add ons” for my event (e.g. merchandise, event packages)?
View all 10
Ticket: Exchange - How do I exchange a customer’s tickets to a different time slot?
Live Stream Events - How do I stream a third-party conference call to my live stream?
Live Stream Events - How do I make sure my event's live stream broadcast is of high quality?
Pricing Plans - What’s a Pricing Plan and how do I choose one?
Fine Print - How do I view my event's Fine Print?
View all 8
I want to transfer my ticket to a friend or family member...
I haven’t been sent / can’t find my e-ticket / request ticket wallet
How do I reset my password?
How do I apply for a refund for an event (or return a free ticket)?
How do I access my account?
View all 15
How do I purchase a ticket?
I have a question about an event, how do I find the contact details of the organiser?
I purchased the wrong tickets, how do I change my tickets for the correct event?
How do I search for an event?
My event is sold out, can I join a waiting list?
How do I exchange my tickets to another date/time slot?
How do I view the tickets I have purchased?
How do I access an online event?
How do I find the contact details of an event organiser?
How do I use my Pass?
My CT Account
How do I sign in to my account?
How do I create an account?
How do I re-send my ticket wallet to my email?
How do I delete my account?
I didn't set a password for my account...
View all 10
Live Stream Events
Why is the live stream not playing?
How do I stream an event to my TV?
Where do I watch the replay of a live stream?
How do I watch a live stream event?
I arrived to the show late, can I rewind the show?
Help Desk Software
by Freshdesk Support Desk