TicketPlan - What evidence do I need to provide when making a refund application via TicketPlan Refund Promise?

You, or members of a group due to attend the booked event with you, may be asked to provide the following at your/their own expense:

• Original unused tickets where applicable

• Confirmation of your payment for TicketPlan Refund Promise (your booking confirmation)

• A completed medical confirmation form. Submission of our own medical confirmation form is preferred. We will consider other medical documents but these may not be adequate for our needs. (Download medical form template)

• Death certificate (please do not post original documents)

• Evidence of breakdown or disruption to public transport

• Evidence of breakdown of private transport

• Evidence of the Emergency Services attending your residence in the event of burglary or fire

• Original witness summons instructing you to appear in court

• Original invitation to attend jury service

• Original advice to travel at short notice on military service

• Written confirmation from the police or other government agency advising against travel due to adverse weather

• Evidence of the expected delivery date (EDD), such as MATB1 Form or other official confirmation of EDD.

• Any other reasonable documentary evidence that might be required

FAILURE TO PROVIDE APPROPRIATE DOCUMENTARY VERIFICATION MAY MEAN THAT YOUR APPLICATION IS INADMISSIBLE