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New support ticket
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How do I sign in to my account?
How do I create an account?
I didn't set a password for my account...
How do I access my account?
How do I unsubscribe from your mailing list?
How do I reset my password?
How do I delete or download the data you hold on me?
I deleted my account, and now I cannot access it...
How do I delete my account?
I need to change my account name/date of birth on my account…
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Treasure Island - How do I purchase a ticket?
How do I purchase a ticket?
How do I search for an event?
My event is sold out, can I join a waiting list?
The checkout times out in less than 10 minutes
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How do I view the tickets I have purchased?
How do I access an online event?
How do I use my Pass?
I want to sell my ticket on...
How do I re-send my ticket wallet to my email?
I want to transfer my ticket to a friend or family member...
I haven’t been sent / can’t find my e-ticket / request ticket wallet
How do I apply for a refund for an event (or return a free ticket)?
How do I send a ticket as a gift to someone?
I purchased the wrong tickets, how do I change my tickets for the correct event?
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I want to speak to a human...
Is there disabled access? An age restriction? & other event enquiries...
Security Disclosure Policy
How do I find the contact details of an event organiser?
How to use the Citizen Ticket App
Live Stream Events
Why is the live stream not playing?
How do I stream an event to my TV?
Where do I watch the replay of a live stream?
How do I watch a live stream event?
I arrived to the show late, can I rewind the show?
Help Desk Software