The live stream may not be working for various reasons;
- A poor internet connection.
- The web browser/device is not capable of multimedia hosting.
- The web browser is out of date.
Please make sure these mentioned areas are checked and reviewed to stream the event to a high quality.
We recommend using Google Chrome web browser to stream the event.
- If you see a black video or the video is not playing, please reload the page and then play the stream again.
- Allowing the stream to play uninterrupted for 10-15 seconds can allow your browser to choose the best quality available for your internet connection.
- If you are still experiencing frequent buffering, try pausing the stream for 10 seconds to allow the content to buffer before replaying.
- Alternatively, try to view the live stream on a different device.
- For further support, please contact our customer service team - https://www.citizenticket.co.uk/about-us/contact-us/