Why is the live stream not playing?

The live stream may not be working for various reasons;

  • A poor internet connection.

  • The web browser/device is not capable of multimedia hosting.

  • The web browser is out of date.

Please make sure these mentioned areas are checked and reviewed to stream the event to a high quality. We recommend using Google Chrome web browser to stream the event.


  1. If you see a black video or the video is not playing, please reload the page and then play the stream again. 

  2. Allowing the stream to play uninterrupted for 10-15 seconds can allow your browser to choose the best quality available for your internet connection. 

  3. If you are still experiencing frequent buffering, try pausing the stream for 10 seconds to allow the content to buffer before replaying.

  4. Alternatively, try to view the live stream on a different device.

  5. For further support, please contact our customer service team - https://www.citizenticket.co.uk/about-us/contact-us/