Help Desk

Setup 51

• Title & Description - How do I hide my event for public view?
• Location - How do I set up an online event?
• Location - How do I create a live stream event location?
• Location - How do I set up my event when I haven’t secured a venue?
• Location - How do I create a hybrid event location?

View all 51

Sales 5

• Box Office - How do I issue complimentary tickets?
• Sales & Revenue - How do I view my ticket sales?
• Attendees & Guests - How do I view my attendees/guests?
• Box Office - How do I use the "Box Office" suite?
• Sales Digest - How do I get weekly sale updates for my event?

Marketing 11

• After Sale Pop Up - How do I send a message to customers after they purchase a ticket?
• Waiting List - What is the “Waiting List” feature?
• SEO & Sharing - How do I use "SEO & Sharing"?
• Ambassadors - How to create an event ambassador who can sell tickets?
• Reward Referrer - How do I set up rewards for customers who refer my event to others?

View all 11

Admin 10

• Emails & Newsletters (Email Centre) - How do I send my attendees important event information/event marketing newsletters?
• Embed Widget - How do I embed a “Buy Tickets” form to my event website?
• Event Admins - How do I grant another person to access to edit my event?
• Duplicate event - How do I duplicate my event?
• Super Trolley - How do I create “add ons” for my event (e.g. merchandise, event packages)?

View all 10

Additional Tips 8

• Ticket: Exchange - How do I exchange a customer’s tickets to a different time slot?
• Live Stream Events - How do I stream a third-party conference call to my live stream?
• Live Stream Events - How do I make sure my event's live stream broadcast is of high quality?
• Pricing Plans - What’s a Pricing Plan and how do I choose one?
• Fine Print - How do I view my event's Fine Print?

View all 8

FAQs 15

• I want to transfer my ticket to a friend or family member...
• I haven’t been sent / can’t find my e-ticket / request ticket wallet
• How do I reset my password?
• How do I apply for a refund for an event (or return a free ticket)?
• How do I access my account?

View all 15

Ticket Purchase 5

• How do I purchase a ticket?
• I have a question about an event, how do I find the contact details of the organiser?
• I purchased the wrong tickets, how do I change my tickets for the correct event?
• How do I search for an event?
• My event is sold out, can I join a waiting list?

My Tickets 5

• How do I exchange my tickets to another date/time slot?
• How do I view the tickets I have purchased?
• How do I access an online event?
• How do I find the contact details of an event organiser?
• How do I use my Pass?

My CT Account 10

• How do I sign in to my account?
• How do I create an account?
• How do I re-send my ticket wallet to my email?
• How do I delete my account?
• I didn't set a password for my account...

View all 10

Live Stream Events 5

• Why is the live stream not playing?
• How do I stream an event to my TV?
• Where do I watch the replay of a live stream?
• How do I watch a live stream event?
• I arrived to the show late, can I rewind the show?