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Organiser Knowledge Base
Admin: How do I pin an event?
Dates - How do I cancel or postpone my event?
Dates - How do I create multiple sessions/time slots for an event?
Dates - How do I use “Multi-date mode”?
Dates - How do I use the “Time slots” power settings?
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Activate Ticket B when Ticket A sells out
Dates - How do I change ticket sales to stop at the event start time instead of the end time?
Donations - How to add a Donations Option at checkout
Exchange Timeslot to a Tentative Booking
How can I "ring-fence" some tickets for my event?
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Box Office - How do I issue complimentary tickets?
Box Office - How do I use the "Box Office" suite?
How do I exchange a customer’s tickets to a different time slot?
Attendees & Guests - How do I view my attendees/guests?
Attendees & Guests - Seating Plan
Sales & Revenue - How do I view my ticket sales?
Sales Digest - How do I get weekly sale updates for my event?
Traffic & Tracking - What is the "Traffic & Tracking" tool?
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Email Centre - How do I send my attendees important event information/event marketing newsletters?
Email Centre: How do I archive emails?
How do I set up a “Send After Sale” email?
Marketing - Checkout Settings
After Sale Pop Up - How do I send a message to customers after they purchase a ticket?
How to write a “Marketing Opt-In” Message
SEO & Sharing - How do I use "SEO & Sharing"?
Ambassadors - How to create an event ambassador who can sell tickets?
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Livestream & Hybrid Events
How do I change the 'sales end' date for a live stream event with "Watch again" enabled?
Live Stream Events - How do I make sure my event's live stream broadcast is of high quality?
Live Stream Events - How do I stream a third-party conference call to my live stream?
Livestream Studio - Can I add an alternative viewing link to my livestream event?
Livestream Studio - Can people watch my camera if I haven't gone live?
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Fine Print - How do I view my event's Fine Print?
How do I approve or deny refund requests?
Pricing Plans - What’s a Pricing Plan and how do I choose one?
Understanding Refunds on Citizen Ticket
Event Admins - How do I grant another person access to edit my event?
How do I refer an organiser to Citizen Ticket?
How do I update my organiser details?
How to download the Toolbox App
How to scan attendees
How to scan in a customer without a ticket wallet
How to see how many people have been scanned in
How to use the Citizen Ticket App (Organiser Toolbox)
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Customer Journey Walk-Through
How do I sign in to my account?
How do I create an account?
I didn't set a password for my account...
How do I access my account?
How do I unsubscribe from your mailing list?
How do I reset my password?
How do I delete or download the data you hold on me?
I deleted my account, and now I cannot access it...
How do I delete my account?
I need to change my account name/date of birth on my account…
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Treasure Island - How do I purchase a ticket?
How do I purchase a ticket?
How do I search for an event?
My event is sold out, can I join a waiting list?
The checkout times out in less than 10 minutes
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How do I view the tickets I have purchased?
How do I access an online event?
How do I use my Pass?
I want to sell my ticket on...
How do I re-send my ticket wallet to my email?
I want to transfer my ticket to a friend or family member...
I haven’t been sent / can’t find my e-ticket / request ticket wallet
How do I apply for a refund for an event (or return a free ticket)?
How do I send a ticket as a gift to someone?
I purchased the wrong tickets, how do I change my tickets for the correct event?
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I want to speak to a human...
Is there disabled access? An age restriction? & other event enquiries...
Security Disclosure Policy
How do I find the contact details of an event organiser?
How to use the Citizen Ticket App
Live Stream Events
Why is the live stream not playing?
How do I stream an event to my TV?
Where do I watch the replay of a live stream?
How do I watch a live stream event?
I arrived to the show late, can I rewind the show?
Help Desk Software