Help Desk

Event Setup 20

• Admin: How do I pin an event?
• Dates - How do I cancel or postpone my event?
• Dates - How do I create multiple sessions/time slots for an event?
• Dates - How do I use “Multi-date mode”?
• Dates - How do I use the “Time slots” power settings?

View all 20

Ticket Setup 23

• Activate Ticket B when Ticket A sells out
• Dates - How do I change ticket sales to stop at the event start time instead of the end time?
• Donations - How to add a Donations Option at checkout
• Exchange Timeslot to a Tentative Booking
• How can I "ring-fence" some tickets for my event?

View all 23

Box Office 4

• Box Office - How do I issue complimentary tickets?
• Box Office - How do I use the "Box Office" suite?
• Customer Lookup
• How do I exchange a customer’s tickets to a different time slot?

Reporting 6

• Attendees & Guests - How do I view my attendees/guests?
• Attendees & Guests - Seating Plan
• Sales & Revenue - How do I view my ticket sales?
• Sales Digest - How do I get weekly sale updates for my event?
• Traffic & Tracking - What is the "Traffic & Tracking" tool?

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Email Centre 3

• Email Centre - How do I send my attendees important event information/event marketing newsletters?
• Email Centre: How do I archive emails?
• How do I set up a “Send After Sale” email?

Marketing 14

• Marketing - Checkout Settings
• After Sale Pop Up - How do I send a message to customers after they purchase a ticket?
• How to write a “Marketing Opt-In” Message
• SEO & Sharing - How do I use "SEO & Sharing"?
• Ambassadors - How to create an event ambassador who can sell tickets?

View all 14

Livestream & Hybrid Events 24

• How do I change the 'sales end' date for a live stream event with "Watch again" enabled?
• Live Stream Events - How do I make sure my event's live stream broadcast is of high quality?
• Live Stream Events - How do I stream a third-party conference call to my live stream?
• Livestream Studio - Can I add an alternative viewing link to my livestream event?
• Livestream Studio - Can people watch my camera if I haven't gone live?

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Finance 4

• Fine Print - How do I view my event's Fine Print?
• How do I approve or deny refund requests?
• Pricing Plans - What’s a Pricing Plan and how do I choose one?
• Understanding Refunds on Citizen Ticket

Account Details 3

• Event Admins - How do I grant another person access to edit my event?
• How do I refer an organiser to Citizen Ticket?
• How do I update my organiser details?

App 6

• How to download the Toolbox App
• How to scan attendees
• How to scan in a customer without a ticket wallet
• How to see how many people have been scanned in
• How to use the Citizen Ticket App (Organiser Toolbox)

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Additional Tips 2

• Releases Sidebar
• Customer Journey Walk-Through

My Account 5

• How do I sign in to my account?
• How do I create an account?
• I didn't set a password for my account...
• How do I access my account?
• How do I unsubscribe from your mailing list?

Account Help 7

• How do I reset my password?
• How do I delete or download the data you hold on me?
• I deleted my account, and now I cannot access it...
• How do I delete my account?
• I need to change my account name/date of birth on my account…

View all 7

Ticket Purchase 12

• Treasure Island - How do I purchase a ticket?
• How do I purchase a ticket?
• How do I search for an event?
• My event is sold out, can I join a waiting list?
• The checkout times out in less than 10 minutes

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My Tickets 5

• How do I view the tickets I have purchased?
• How do I access an online event?
• How do I use my Pass?
• I want to sell my ticket on...
• How do I re-send my ticket wallet to my email?

Manage Booking 10

• I want to transfer my ticket to a friend or family member...
• I haven’t been sent / can’t find my e-ticket / request ticket wallet
• How do I apply for a refund for an event (or return a free ticket)?
• How do I send a ticket as a gift to someone?
• I purchased the wrong tickets, how do I change my tickets for the correct event?

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General Queries 5

• I want to speak to a human...
• Is there disabled access? An age restriction? & other event enquiries...
• Security Disclosure Policy
• How do I find the contact details of an event organiser?
• How to use the Citizen Ticket App

Live Stream Events 5

• Why is the live stream not playing?
• How do I stream an event to my TV?
• Where do I watch the replay of a live stream?
• How do I watch a live stream event?
• I arrived to the show late, can I rewind the show?