How do I exchange my tickets to another date/time slot?
Your tickets might be exchangeable to another date or timeslot (depending on the event organisers T&Cs). Not all organisers use the Exchange feature. If this feature is active for your tickets, it will appear as a blue button in your Ticket Wallet. Please note that some organisers set a cut off period for exchanges. If unsure, please contact [email protected]
N.B: Tickets can only be exchanged by the original purchaser.
To exchange your ticket, please sign in to your Citizen Ticket account - https://www.citizenticket.co.uk/signin/ and go to "My Tickets" > "Ticket Wallet".
Click the blue "Exchange” button and you will be re-directed to the “Ticket Exchange” tool.
Alternatively, on the “Receipts” tab, you can pick your relevant receipt ID then on the right hand side, click on "Exchange dates” on the “Options” dropdown menu..
Select the box of the tickets you would like to exchange and click the blue "Find eligible dates" button.
Choose your new date and timeslot on the calendar widget and add/type the correct amount of tickets in the box you have, to match the amount exchangeable.
Confirm your booking by clicking the blue "Exchange tickets" button and your ticket wallet will update with the new date/timeslot (your updated ticket wallet will be sent to your email).
Note - If you wish to exchange your ticket to a different event (under the same organiser) or ticket type for the same event, please contact the event organisers directly. Click here: How do I find the contact details of an organiser?
Note - If you exchange your timeslot / date and you have already answered custom questions set by the organiser, you will be prompted to answer the questions again.