I haven’t been sent / can’t find my e-ticket / request ticket wallet
On Hotmail and Outlook (& other older email domains) check 'Other' for an email with the subject line 'Ticket Wallet'. Occasionally emails can go there. Please check your spam or "junk" folder on your email.
Please ensure you have given us the correct email address and then login to your account, click the “Purchases > Ticket Wallet ” section. Here you can click 'Send to Email' to send another copy of your Ticket Wallet.
Request Ticket Wallet via website
Navigate to our website here: Citizen Ticket and scroll to the bottom where you will see "Request Ticket Wallet".
Fill in your name and email address then click the blue button "Request Ticket Wallet".
Once requested, you will receive a notification to let you know that the ticket has been sent.