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Organiser Knowledge Base
Admin: How do I pin an event?
Dates - How do I cancel or postpone my event?
Dates - How do I create multiple sessions/time slots for an event?
Dates - How do I use “Multi-date mode”?
Dates - How do I use the “Time slots” power settings?
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Activate Ticket B when Ticket A sells out
Dates - How do I change ticket sales to stop at the event start time instead of the end time?
Donations - How to add a Donations Option at checkout
Exchange Timeslot to a Tentative Booking
How can I "ring-fence" some tickets for my event?
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Box Office - How do I issue complimentary tickets?
Box Office - How do I use the "Box Office" suite?
How do I exchange a customer’s tickets to a different time slot?
Attendees & Guests - How do I view my attendees/guests?
Attendees & Guests - Seating Plan
Sales & Revenue - How do I view my ticket sales?
Sales Digest - How do I get weekly sale updates for my event?
Traffic & Tracking - What is the "Traffic & Tracking" tool?
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Email Centre - How do I send my attendees important event information/event marketing newsletters?
Email Centre: How do I archive emails?
How do I set up a “Send After Sale” email?
Marketing - Checkout Settings
After Sale Pop Up - How do I send a message to customers after they purchase a ticket?
How to write a “Marketing Opt-In” Message
SEO & Sharing - How do I use "SEO & Sharing"?
Ambassadors - How to create an event ambassador who can sell tickets?
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Livestream & Hybrid Events
How do I change the 'sales end' date for a live stream event with "Watch again" enabled?
Live Stream Events - How do I make sure my event's live stream broadcast is of high quality?
Live Stream Events - How do I stream a third-party conference call to my live stream?
Livestream Studio - Can I add an alternative viewing link to my livestream event?
Livestream Studio - Can people watch my camera if I haven't gone live?
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Fine Print - How do I view my event's Fine Print?
How do I approve or deny refund requests?
Pricing Plans - What’s a Pricing Plan and how do I choose one?
Understanding Refunds on Citizen Ticket
Event Admins - How do I grant another person access to edit my event?
How do I refer an organiser to Citizen Ticket?
How do I update my organiser details?
How to download the Toolbox App
How to scan attendees
How to scan in a customer without a ticket wallet
How to see how many people have been scanned in
How to use the Citizen Ticket App (Organiser Toolbox)
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Customer Journey Walk-Through
Help Desk Software