Donations - How to add a Donations Option at checkout


To avail of “Donations” at checkout, you must be on our Advanced Plan or Professional Plan. If this interests you please contact our Account Management team.


  1. When you log into your organiser dashboard, navigate to the bottom left hand corner.

  2. Click your organiser name.

  3. Click organiser settings.

  4. Click Donations on the list of options.

  5. Type the Name of your Charity.

  6. Type the Registered Charity Number.

  7. Type the Description of your Charity.

  8. Type your Donation Checkout Title (the title you want to appear on your public checkout)

  9. Type your first donation amount.

    1. Click the blue + button to add another amount.

    2. Click the red bin icon to delete the amount.

  10. On the right hand side, upload your logo or charity image.

  11. At the bottom, click Save.

  12. Should you need to make any changes to your Donation Information, please contact support@citizenticket.co.uk who can assist you.