How do I use my Pass?

A “ pass” allows you to purchase a membership, festival pass, season pass, or a pass that allows you to pick a certain number of matches or events you wish to attend. 

It’s a one off purchase which is then associated with your unique user account on Citizen Ticket. 

Buying your Pass

  1. Navigate to the event on the Citizen Ticket website

  2. You will see a list of the available Passes

  3. In the number box on the right hand side, select the quantity of tickets you wish to purchase using the arrows. 
    Note that some organisers may have limits on the number of passes one customer can buy. If this is the case, you will see a warning message appear. 

  4. Click Add to Basket if you want to continue buying other tickets in the same transaction

  5. If you are ready to complete your order, click Checkout

  6. There will be a number on the Checkout button indicating how many tickets you have in your basket.

  7. Basket Stage

    1. Review your basket to make sure everything is correct

    2. If you need to delete tickets, click the blue bin icon

    3. Click Reserve Basket

    4. Once the purchase is complete, the pass will automatically upload to your Citizen Ticket Wallet.


Using your Pass


  1. To use your Pass or Festival pass, login to your Citizen Ticket account using your email address and password. This needs to be the account that you used to buy your pass.

  2. Login here: Sign In

  3. In your Citizen Ticket Wallet, you will see your pre-purchased Pass:

  • The Green circle will change colour as your pass is being used to purchase tickets.

  • The Pass will display how many uses are remaining.

  • By Clicking View Uses, you can see when you last used the Pass to purchase tickets.

  • You can also see when the pass was activated and when it expires


  1. Once in your wallet, when you click Get Tickets on your Pass. You will be redirected to the organiser’s landing page to view all upcoming events and claim your tickets.

  1. Find the event you would like to attend and click Buy Tickets

  1. On the next page, select the number of tickets you want by moving the arrows on the right hand side.
    Some tickets might be discounted, or free for pass holders, as well as some tickets being exclusive to pass holders. 
    You will be able to see whether or not a ticket is included, or available, with your Pass that you have purchased and what discount is applied to that particular ticket. 

  1. Click Buy Tickets and repeat the Basket Stage process - click Reserve Basket


  1. The tickets will be sent to your Citizen Ticket Wallet and email confirmation sent.


  1. Your Ticket Wallet will update with your ticket(s) and your Passes section will automatically update to reflect how many uses you have remaining.