A “Pass” allows you to create a ticket that stays assigned to the customer's Citizen Ticket account. When a customer purchases a Pass, they unlock exclusive Pass holder tickets and pricing. It can be used in various ways for example as a festival pass, annual membership, season pass, local community pass, etc.

 

Creating your  Pass

  • A “Pass” allows you to create a ticket that stays assigned to the customer's Citizen Ticket account. When a customer purchases a Pass, they unlock exclusive Pass holder tickets and pricing. 

  • It can be used in various ways for example as a festival pass, annual membership, football season pass, local community pass, etc.

  • One Pass can be applied to multiple events, dates & tickets.

  • You can also have multiple Pass types under one organiser profile, if you wish.

  • It is important that you have already created at least one event, and at least 2 special ticket types prior to creating a Pass, of which we will describe later in this guide. 

  • To create a pass, please navigate to your organiser dashboard and click “ Passes” at the top of the dashboard.

 

  • Then click “Add Pass”

  • Name your Pass

    • In this example, we are calling our Pass a “2022 Season” Football Pass.

 

 

  • Events

    • Select the events you want to apply to your Pass

    • Can select All Events or just one or two events. Highlight the ones you want to select in blue then click Next.

    • In this example, we want the 2022 Season “Pass” to work for the Bears vs Wolves matches.

    • You can add more events to your pass at any time.




 

 

 

  • Special Ticket Types

    • The Pass functionality applies special rules to tickets in 2 different ways;

  1. “Activates Pass” Tickets

  • Tickets marked as “Activates Pass” will give the user a Pass, to your specification.

  • Once purchased, the customer becomes a Pass holder.

  • An example ticket title would be ‘Membership’

  1. “Pass Required” Tickets

  • Tickets marked as “Requires Pass”, require the user to first purchase a Pass.

  • The Pass may have been purchased before, or it may be in their basket as an “Activates Pass” ticket type. 

  • These tickets are typically free, but you can set a price if you want. 

  • An example ticket title would be ‘Members Entry’ 

  • You will need to create at least one of each of the special ticket types before completing the setup of your Pass.

  • Tickets

    • Your event might have multiple ticket types which will be displayed here.

    • Select which ticket types you want to turn into special “Activates” or “Requires” tickets.

    • The Pass eligible tickets should be created alongside the event's regular ticket types which are on sale to the general public so customers are still able to buy regular tickets without a pass.

    • In this example, the Pass (2022 Season) is applied to two ticket types. This will enable the customer to then redeem their tickets for these individual events once they have purchased their Pass - These tickets, redeemable with a pass, should typically be created as "Free Tickets" How do I create a free ticket type?

    • Click Next




 

 

  • Activation

    • Sort the tickets into the relevant column by highlighting your event and using the arrows to navigate left or right.

    • Remember, your designated ticket types that are redeemable with the pass must already be created in order to apply them to the pass.

    • The ‘activates’ Pass ticket type should be located in the left-hand column. This ticket acts as the 'master ticket' which is required for customers to gain access to the designated tickets.

    • The ‘requires pass ticket type' that has been previously set up (Season Entry) should be in the right-hand column. These tickets will only become available for purchase once the customer is in possession of their Pass (Season Ticket in this example)







  • Transfer

    • By default, a customer can potentially buy a Pass and tickets to the event then transfer the redeemed tickets to a friend who is a Non Pass Holder.

    • The organiser can choose to change these settings by clicking Edit Ticket and clicking Allow Transfers.

    • Knowledgebase - How do I use Multi Date Mode?




  • Expiry

    • A time period of validity from ticket purchase (i.e. 2 weeks, 6 months, or 1 year)

    • A cut-off date when the season/ festival ends (i.e. 19th January 2020 5:30 pm)

    • Leave blank for indefinite ( pass does not expire) 

    • The expiry can be edited which can optionally apply to previously sold passes - if those updates are beneficial to the existing Pass holders (i.e. expiry is extended). See warning dialogue below.

    • After this expiry has been reached by the Pass holder, they’ll have to purchase a new Pass to continue to buy Pass Required tickets.




 


  • Warning Dialogue when extending the Expiry Date to a future date. Example:

    • “Expiry is being increased from 1 month from purchase date to 12 months from purchase date and will apply to previously sold season passes. Is this correct?”





  • Usage

    • Choose whether you would like your pass to have a usage limit or not.

    • Set a usage limit if you would like a pass to be applied to a certain amount of events/shows.

    • The Usage Limit can be edited. 

    • Optionally, if the usage limit update is beneficial to existing passholders (i.e. increased), this can be applied retroactively. A warning box will appear to inform the organiser that in doing so, it will apply to existing Passes as well.




 

  • Warning Dialogue that when the Usage Limit is increased, the change will apply to previously sold passes.





  • Review

    • Shows an overall review of your pass before you activate it.

    • When happy with it, click Add.

 

  • Your pass(es) will now show in the Pass menu.

  • Use the Pencil icon to edit your season pass.

  • Use the Bin icon to delete the season pass.




 

 

  • An example of how the Pass will appear on the public website. 

    • In this example, the Pass expires on 27/07/2022

    • The customer has purchased 1 out of their 10 ticket limit.




  • A non Pass holder can buy the ticket as normal.

  • The pass holder can unlock and redeem their "free ticket" as they have purchased their “pass". The pass holder will need to login to their Citizen Ticket account and then upon searching for their ticket, the ticket will be green and unlocked.

  • In this example, the Pass has no expiry date but has been used 1 times out of the limit of 10. 




 

  •  Example of No Expiry on a Pass: Expires XX/XX/XX

    

  • Example of the usage Limit being reached.

 

 Please see this link for information on how it appears to the customer:  Customer - How do I use my Pass?