My CT Account

How do I sign in to my account?
To sign in to your account, click “Sign in” at the top right-hand of our homepage. Click the panel “Yes, I do Have an account” when you come to th...
Fri, 16 Apr, 2021 at 6:06 PM
How do I create an account?
To create an account, click “Sign in” at the top right-hand corner of our homepage and click the box “Not yet, Sign up", or click here. Fill...
Fri, 16 Apr, 2021 at 6:14 PM
How do I re-send my ticket wallet to my email?
There are two methods to re-send your ticket wallet to your email address. “Request a Ticket Wallet” Click here or scroll down to the footer o...
Fri, 12 Feb, 2021 at 4:29 PM
How do I delete my account?
If you wish to delete your account, sign in to your CT account here, and click My tickets > Account > Backup or Delete your Account and click the link...
Tue, 16 Feb, 2021 at 5:29 PM
I didn't set a password for my account...
When you purchase a ticket, an account will be created automatically for you (contains all your ticket wallet and receipts). If you did not set a password a...
Wed, 24 Feb, 2021 at 11:18 AM
I need to change my account name/date of birth on my account…
You cannot change your name or date of birth on your account when logged in. If you would like to change it please contact our customer service team at info...
Tue, 16 Feb, 2021 at 5:27 PM
I'm locked out of my account...
If you have too many failed login attempts and are locked out of your account, please go to your inbox as you will receive an email to unlock your account. ...
Tue, 16 Feb, 2021 at 5:23 PM
How do I change my contact details on my CT account?
To change your contact details on your Citizen Ticket account (i.e. an alternative email address, mobile number), please sign in and go to My tickets > A...
Wed, 24 Feb, 2021 at 1:22 PM
What is Citizen Identity?
Our ID feature helps to make events safer and more secure by verifying that you’re a real fan and not a pesky ticket tout. It prevents unwanted ticke...
Fri, 18 Jun, 2021 at 4:45 PM