I didn't set a password for my account…
When you purchase a ticket, an account will be created automatically for you (contains all your ticket wallet and receipts). If you did not set a password after ticket purchase you can sign in via “One Time Code”.
Enter your email address and click “Send a One Time code” which sends an email to your inbox for access to your Citizen Ticket account. The code will be in your email inbox (check spam if you do not receive it). It will be 6 digits (we have blurred ours out for security reasons).
Copy paste the code where it says “Code sent to inbox”. The code is valid for 15 minutes.
Click Verify and you will be signed into your account.
Once logged in to your account, you can set your password by clicking the yellow key button next to your name. Then enter your new password and click the blue "Save" button.