Once a refund application form has been completed either online or returned in hard copy form (along with all supporting documentation that has been requested to verify your refund request) the TicketPlan Refunds Team will contact you should they require further information in support of your refund application.

If successful, the Refunds Team will make a refund payment directly into the bank account nominated on your refund application form.

If your refund application is unsuccessful, TicketPlan will write to you confirming the reason(s) why.

Please see the TicketPlan Refund Promise terms and conditions for full details.

What should I do if I have a specific query in relation to my refund application?

If you have a specific query in relation to your refund request, or you are having difficulties in submitting your refund application, please click here. This will generate an email, enabling you to provide us with details relating to your specific query.