Help Desk

Tickets - How do I create a live stream ticket type?

1. Click on the “Events” button on the left hand main panel.

2. Select the Dashboard of the event you want to edit.

3. Click “Setup”.

4. Click “Tickets”.

5. Choose your preferred option for ticket management (“Basic” or “Automatic”).

6. Click either “Add ticket type” or “Set & add ticket type” under your choice.

7. Then add you live stream details; 

   1. Title

   2. Price (£)

   3. Quantity Available

8. Then select the checkbox under “Livestream Access”: Access & Watch the Livestream during the broadcast.

9. Click “Add Ticket” and your ticket will appear in your “Tickets” dashboard. 

Note - Live stream access and watch again access cannot be given for free tickets (please see: Tickets - Can I create a free live stream ticket? for alternatives to this).

• Top tip - If you want ticket holders to have a re-watch of the live stream or “rental period”, select the checkbox under “Watch Again'' and choose the period you would like them to access the show replay/on-demand event. Please also see: Tickets - "How do I create live stream ticket types for a re-watch or rental period?.

• Top tip - If you have a ticket that allows you to view the show via a conference call system (i.e. Zoom, Google Meet etc.), you can add a custom button with a link to the call by clicking advanced options. Please see: Tickets - How do I create a custom wallet button with a link for a third-party conference call? for more information on this.