Exchange Timeslot to a Tentative Booking
Click on the event you want to activate exchanges on.
Click on the “clock” icon called Timeslots (top right). You can also find Timeslots by clicking "Setup" > "Calendar" and clicking on the "clock" icon called timeslots.
“Timeslots exchangeable” EXCHANGE - allow your customer to exchange their tickets for equivalent tickets on another available date / time slot. When you click this option, you will be presented with another option:
“Timeslots exchangeable” TENTATIVE - Allow your customers to exchange their tickets for a tentative booking. Not recommended for single season events. Select this option to allow customers to change their booking from a specified time / date to a tentative time / date (unspecified date / time allowing them to retain the tickets to be exchanged once more at a future date). NB In order to avail of this option you must also select the first option.
Cut-off point for customer exchange - How many hours / days / mins before their time slot should the customer no longer be able to exchange their tickets. Select the hours / days / minutes using the arrows.