Dates - How do I use the “Time slots” power settings?


Use “Timeslots“ to carry out multiple actions for your time slot event (i.e. turn on timeslot view for your buy tickets widget, ticket timeslot exchange and control of customer exclusivity for a timeslot).

  1. To carry these actions out navigate from your event dashboard to “Setup” > “Dates” and click on the “clock” icon called Timeslots. You can also find Timeslots by clicking "Setup" > "Calendar" and clicking on the "clock" icon called timeslots.

  2. “Show dates as timeslots” - select the checkbox to change the display of the dates to a grid of times in the buy tickets widget for easier customer interaction.

    1. “Traffic light timeslots” - select the checkbox to colour code the customer calendar to a grid of times in the buy tickets widget for easier customer interaction. Make sure you set the percentage at which the timeslots show amber (when they are below this %).

    2. Green (available), Amber (low availability) and Red (sold out).

  3. “Timeslots exchangeable” - select the checkbox to allow your customer to exchange their tickets for equivalent tickets on another available date / timeslot. If you wish to have a cut-off point for customer exchange add your desired time (in days, hours, minutes). 

    1. Note: Click here for the guide on how to exchange tickets for customers in customer lookup.

  4. “One customer per timeslot” - select the checkbox so when a customer reserves or purchases one or more tickets within a time slot, the time slot is marked as sold out for other customers.

  5. “Warning for different timeslots”

    1. Customers are warned when buying from more than 1 timeslot at a time

    2. “Multiple time slots” Picking and choosing a timeslot for a few weeks ahead can be a mission for customers. Speaking to friends, family, looking at calendars, and planning days. Returning the next day to complete your booking once everyone's confirmed. We'll alert customers if their basket doesn't match up, to avoid disappointment on the day. If the choice was intentional, the customer can still complete the purchase. 

    3. Organisers - you can turn this off for your event if it doesn't apply to you by unchecking the box:

      1. "Customers are warned when buying from more than 1 timeslot at a time".