Archerfield Walled Garden: The Santa Experience - How do I purchase a ticket?

We advise you to create a Citizen Ticket account before making a purchase. Click here to create an account: Create Account

To purchase a ticket, click “Search” at the top right-hand corner of our homepage and search or scroll to the event you want to purchase tickets for. Click the event image or on the event name.

Before booking tickets for Archerfield Walled Garden, please read the Booking policy below for this event. Please note that there are specific dates and slots available for “The Santa Experience: The Quieter Shows” so please carefully select the event you wish to attend. The below information is in relation to the Main show - The Santa Experience.

Full event information can be found at:


Adult & Child Ratios

Every booking MUST include at least one child ticket and one adult ticket.

Adult Tickets

Max of two adult tickets with each booking. This is to ensure a larger portion of tickets are set aside for children to meet Santa. If you plan to attend with friends or family, please book under separate accounts for the same time slot as you will not be permitted to put through more than 2 adult tickets on any booking.

Under 1’s

Children under 1 year old attending with an older sibling do not need a ticket - unless you wish for them to meet Santa and receive a gift. In which case, they must have their own Child Ticket.


If one of your party is attending in a wheelchair, please select a wheelchair ticket when booking - choosing this ticket allows for more space in the cabin.


Tickets are non-refundable but can be swapped / exchanged for other available time slots. In order to action a time slot or date change, login to your Citizen Ticket account and click the blue button “Exchange”. See this FAQ for more details: How do I exchange my tickets to another date/time slot? Date and time swaps can be made up to 48 hours in advance of arrival, where spaces are available. 


If you are running late for your booked time slot, please call us on 01620 388588 at the earliest opportunity. It is unlikely we will be able to accommodate you on a later show due to lack of space in the cabin, however, our team on the floor will be happy to check for any available slots on the day. Unfortunately, we cannot give refunds for late arrivals when a show start time has been missed.

If you are happy with all of the above information, please follow the next steps to complete your booking:

Select the date you would like to attend by hovering over the dates on the calendar then clicking the date you want (In this example I have clicked on the green box - Friday 15th December)

Green = Good availability on that day

Amber = Running low on tickets for that day

Red = Completely SOLD OUT for that day

Select the timeslot you want to go by clicking on one of the times in the boxes (Please note that the screenshots are just an example and not reflective of the current availability.) In this example, I have clicked 15th December - the green box 10:00am.

Green = Good availability on that day

Amber = Running low on tickets for that day

Red = Completely SOLD OUT for that day

In the Quantity boxes, use the arrows up and down to add how many tickets you want beside each ticket type:

  • Child Ticket

  • Child Wheelchair Ticket (This ticket allows for more space in the cabin).

  • Adult Ticket (Max of 2 per booking)

  • Adult Wheelchair Ticket (This ticket allows for more space in the cabin).

After selecting the desired quantity of each ticket type click on the blue button “Buy Tickets”.


It is recommended to check the refund policy of the event (this is shown on the bottom right of the ticket). This event has a no refunds policy.

Once you’re happy with your basket, click on “Reserve Basket”.

At this stage you can Edit the Basket if required by clicking the pencil Edit basket icon. Please keep in mind that your tickets are reserved for 9 minutes 51 seconds.

If you do have a Citizen Ticket account, click the “Sign In” link on the top left corner and enter your address and password (you can also sign in using Smart Access). If you don't have a Citizen Ticket account, please enter your email address on the checkout page as requested (tickets will be sent to your email address so make sure there are no typos!).

  1. Type your email address 

 Click on the blue button “Continue”:

Wait for the one time sign in code (check your email for the code). The code is valid for 15 minutes. The email will look similar to this:

Copy paste the code into the boxes and click Verify:


Select if you want to receive Marketing emails and/or subscribe to the Citizen Ticket community newsletter. Click Continue.


Question 1: Please fill out the answers on the form.

Question 2: this is specifically related to each individual child.

Click Continue when you have completed all the answers.


At Payment Stage, click to pay with either Instant Bank Transfer (recommended) or Credit or Debit Card.

For Instant Bank Transfer, please select your bank from the boxes, click the blue button “Pay” shown on the page then you will be redirected to the true layer payment page. If you would like to pay by mobile, scan the QR on the screen or click “Continue on desktop ” and proceed to follow the instructions from your bank to make payment. 

For Debit or Credit Card, new customers will be asked  to type the first line of their address. You can click Find and the addresses to choose from will appear. You can also click the blue link “click to type address manually”. Otherwise, the address will be filled in. Please then proceed to fill in your card details for payment including the expiry and CVC,  making sure you have entered them correctly. Finalise your payment by clicking the blue “Pay …” button.

Once the payment has gone through your ticket will be processed, delivered to your Citizen Ticket account with your email (subject “Ticket Wallet”) and checkout completed.

You can also rate your checkout experience and give us any feedback by clicking on “How did we do?”

You can transfer your tickets to friends/family by clicking on “Transfer tickets to your friends”

If you need some help finding an accommodation for your stay, click on “Find a place to stay”.


“Share with friends and family”

If you would like to share the news that you bought a ticket, click this pink square and you can write a message then click copy. Then copy the message to your social media or an email / text message.