How do I create an access code for my event?

Create an access code for your event to allow customers early access / VIP access or access to specific hidden events

Set up your tickets as normal. For protected tickets, you'll want to first mark them as hidden under advanced options. Please note that when you have finished configuring your access code, you will not need to unhide them again in ticket options. The tickets will be automatically hidden once configured with the access code.

  1. From your event dashboard select "Marketing" then “Access Codes”.

  2. Click "Add Access Code".

  3. Choose the name of your Campaign. For example “Staff access codes” is used in this example for members of staff to get early access to tickets.

  4. Create your Access Codes by selecting how many you want the system to auto-create or create your own. Click Go.

  5. A new box will appear each time for new access codes.

  6. Click the Red Bin Icon to delete an access code.

  7. Another option is to create your own personal access codes by naming them e.g. staff member names.

  8. If you want the code to be one use only select “One time only”. Otherwise, check the box “Unlimited Uses” so the access code never expires or has unlimited usage.

  9. The different ticket types which are live on your event will appear. Click on the one you want and it will highlight in blue. E.g Ticket Type 1, 2, 3.

  10. Apply your codes to the tickets of your choice.

  11. Once your access code is saved, you will be able to view the details of the  code (i.e. code name, limit, tickets applied to etc.). 

    1. The Pencil icon allows you to edit the code details.

    2. The bin icon allows you to delete an Access Code Campaign. A dialog box will ask you if you are sure to delete it.

    3. The copy icon allows you to clone a code.

    4. The download icon allows you to download the data in a csv file.

When using the access code with Super Trolley, you can use the same access code for multiple events so customers just have to enter it / unlock it once. Unlocking the access code will apply to all events under that organiser.