If you having issues with your transaction using a Credit or Debit Card, please ensure...


  • You have input your billing address correctly


  • Your card details are correct including the card type, expiry and CVC security code (this is the 3 digit code on the back of the card)



  • If this does not resolve the issue, please try clearing your browser cookies, or open a private browsing window, and try again.


  • If you are still having trouble after taking these steps, please get in touch with us (info@citizenticket.co.uk) and we can investigate further.