To view all your event’s tickets sales, please navigate to the event dashboard and select Income & Sales > Sales & Revenue.


  • From here you can view:
    • The customer’s date/time of purchase
    • Customer’s Name
    • No. of Tickets Purchased
    • Purchase outlet (Website/Comp’d)    
    • The payment type (Card/Cash)
    • Payment code    
    • No.  tickets refunded
    • Any requests on the purchase (i.e. food options, accessibility assistance).    
    • No. tickets returned    


    


  • The panel underneath the customer purchase information allowed you to view the following totals of your event;
    • Tickets sold
    • Tickets Comp’d
    • Tickets Returned
    • Tickets Total
    • Income
    • Refunds
    • Website Income
    • Box Office Card Income

 

  • Top tip! - To cancel or refund a customer's order, click “View” next to their order.

    • Click on the Sale Reference

    • You can then see Purchase, Customer Info, Tickets: Return & Refund, Requested Refund

    • If they requested a refund, you can see the options below. If you decline a refund, it will be escalated to Citizen Ticket staff.