Greenwich Market Grotto 2023 - How do I purchase a ticket?
We advise you to create a Citizen Ticket account before making a purchase. Click here to create an account: Create Account
To purchase a ticket, click “Search” at the top right-hand corner of our homepage and search or scroll to the event you want to purchase tickets for. Click the event image or on the event name.
Select the date you would like to attend by hovering over the dates on the calendar then clicking the date you want.
Green = Good availability on that day
Amber = Running low on tickets for that day
Red = Completely SOLD OUT for that day
Select the timeslot you want to go by clicking on one of the times in the boxes (Please note that the screenshots are just an example and not reflective of the current availability.)
Green = Good availability on that day
Amber = Running low on tickets for that day
Red = Completely SOLD OUT for that day
When you click on a timeslot (you must click one of the boxes) you will see the different types of tickets available. In this example, we have picked 12:00pm:
In the Quantity boxes, use the arrows up and down to add how many tickets you want beside each ticket type:
Child Ticket (Includes 1 Adult)
Each child ticket is for one child only and includes one adult ticket. To book another child ticket, please select another time slot.
Additional adult tickets can be purchased in the box below.
Additional Adult Ticket
Each child ticket includes one adult ticket so this ticket is only if you want to bring another additional adult.
After selecting the desired quantity of each ticket type click on the button Add To Basket if you wish to add more children to the next timeslot.
If you want to add another child, click on the date of the event again which will take you back to the available time-slots. Click on the next available time-slots (they are in 5 minute increments).
Repeat the above steps with as many children & time-slots as you require.
After selecting the desired quantity of each ticket type click on the blue button “Buy Tickets”.
CHECK-OUT STAGE
It is recommended to check the refund policy of the event (this is shown on the bottom right of the ticket):
Once you’re happy with your basket, click on “Reserve Basket”.
TICKET QUESTIONS
Question 1: Please fill out the answers on the form.
Question 2: this is specifically related to each individual child.
At this stage you can Edit the Basket if required by clicking the pencil Edit basket icon. Please keep in mind that your tickets are reserved for 9 minutes 51 seconds.
If you do have a Citizen Ticket account, click the “Sign In” link on the top left corner and enter your address and password (you can also sign in using Smart Access). If you don't have a Citizen Ticket account, please enter your email address on the checkout page as requested (tickets will be sent to your email address so make sure there are no typos!).
Type your email address
Click on the blue button “Continue”:
Wait for the one time sign in code (check your email for the code). The code is valid for 15 minutes.
The email will look similar to this:
Copy paste the code into the boxes and click Verify:
Select if you want to receive Marketing emails and/or subscribe to the Citizen Ticket community newsletter. Click Continue.
PAYMENT STAGE
At Payment Stage, click to pay with either Instant Bank Transfer (recommended) or Credit or Debit Card.
For Instant Bank Transfer, please select your bank from the boxes, click the blue button “Pay” shown on the page then you will be redirected to the true layer payment page. If you would like to pay by mobile, scan the QR on the screen or click “Continue on desktop ” and proceed to follow the instructions from your bank to make payment.
For Debit or Credit Card, new customers will be asked to type the first line of their address. You can click Find and the addresses to choose from will appear. You can also click the blue link “click to type address manually”. Otherwise, the address will be filled in. Please then proceed to fill in your card details for payment including the expiry and CVC, making sure you have entered them correctly. Finalise your payment by clicking the blue “Pay …” button.
Once the payment has gone through your ticket will be processed, delivered to your Citizen Ticket account with your email (subject “Ticket Wallet”) and checkout completed.
You can also rate your checkout experience and give us any feedback by clicking on “How did we do?”
You can transfer your tickets to friends/family by clicking on “Transfer tickets to your friends”
If you need some help finding an accommodation for your stay, click on “Find a place to stay”.
“Share with friends and family”
If you would like to share the news that you bought a ticket, click this pink square and you can write a message then click copy. Then copy the message to your social media or an email / text message.
