Admin

FAQs on Admin for event organisers

Emails & Newsletters (Email Centre) - How do I send my attendees important event information/event marketing newsletters?
To email your attendees, navigate from your event dashboard to Marketing >  Email & Newsletters (or Email Centre). Create an “Audience...
Wed, 3 Mar, 2021 at 5:03 PM
Embed Widget - How do I embed a “Buy Tickets” form to my event website?
To embed a widget that allows customers to buy tickets from Citizen Ticket on your event website, navigate from your event dashboard to Admin > Embed wid...
Wed, 3 Mar, 2021 at 5:07 PM
Event Admins - How do I grant another person to access to edit my event?
To grant access to your event team,  please ask them to create a Citizen Ticket account. Then navigate from your event dashboard to Admin > Event Adm...
Thu, 13 Jan, 2022 at 12:58 PM
Duplicate event - How do I duplicate my event?
To save time duplicate your event settings but for a similar event, navigate from your event dashboard to Admin > Duplicate Event. ...
Wed, 29 Apr, 2020 at 10:55 AM
Super Trolley - How do I create “add ons” for my event (e.g. merchandise, event packages)?
With "Super Trolley" you can allow customers to purchase tickets for "add ons" while checking out their main event tickets as well. ...
Wed, 3 Mar, 2021 at 5:27 PM
How do I set up a “Send After Sale” email?
How do I set up a “Send After Sale” email? Send after sale emails are sent to the customer when they buy a ticket. You can use this email to provide...
Thu, 13 Jan, 2022 at 12:36 PM
How do I update my organiser details?
How do I update my organiser details (name, email address, bank account)? Long description Sign into your account and on the left hand sid...
Thu, 13 Jan, 2022 at 12:26 PM
How do I approve or deny refund requests?
How do I approve or deny refund requests? Long description To approve or deny refund requests, navigate to your organiser dashboard and cl...
Thu, 13 Jan, 2022 at 12:24 PM
Email Centre: How do I archive emails?
Organisers can use pagination (pages), sorting, and archiving for older newsletters.   Select the email you want to archive, then click the blu...
Tue, 10 Aug, 2021 at 7:45 PM
Admin: How do I pin an event?
How do I pin certain events?  Short description  You can use the little pin icon  on your dashboard to pin your favourite events at the top.  ...
Thu, 13 Jan, 2022 at 11:23 AM